Welcome to To My Pet (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website www.tomypet.com (the “Site”) and the purchase of any products from us.
By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. Company Information
We currently sell only to customers located in the United States and Canada.
Contact: info@tomypet.com
2. Eligibility & Use of the Site
By using this Site, you confirm that:
- You are of appropriate age to transact online, or have permission from a legal guardian
- You are legally capable of entering into binding contracts
- You will not use our Site for any unlawful purpose
We reserve the right to refuse service to anyone at our sole discretion.
3. Products & Orders
Product Information
We make every effort to display products accurately. However:
- Colours and materials may vary slightly due to lighting, screens, or manufacturing
- Product dimensions are approximate
- Product availability may change without notice
Product Disclosure
Our products are fulfilled by third-party suppliers and shipped directly to you. As a result:
- Orders may arrive in separate packages
- Delivery times may vary
- Packaging may differ from our branding
By placing an order, you acknowledge and accept these conditions.
4. Pricing & Payment
- All prices are listed in USD unless otherwise stated
- Prices do not include customs duties, import taxes, or local fees (if applicable)
- We reserve the right to change prices at any time without notice
Payment must be received in full before an order is processed.
5. Shipping & Delivery
We currently ship to:
- United States
- Canada
Estimated delivery times are not guaranteed and may be affected by:
- Supplier processing times
- Customs clearance
- Carrier delays
We are not responsible for delays once an order has left our supplier.
6. Returns, Refunds & Exchanges
Our return policy is outlined separately on our website and forms part of these Terms.
Key points:
- Not all items may be eligible for return
- Items must be unused and in original condition unless faulty
- Customers may be responsible for return shipping costs
We reserve the right to refuse returns that do not meet our policy requirements.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Include clear photos and your order number
We will assess the issue and determine the appropriate resolution.
8. Pet Safety Disclaimer
Our products are designed for pet comfort, not veterinary treatment.
You acknowledge that:
- Pets should always be supervised when using new products
- Individual pet behaviour varies
- We are not responsible for injury, damage, or misuse
Consult a veterinarian if you have concerns about suitability for your pet.
9. Intellectual Property
All content on this Site — including text, images, logos, product designs, and branding — is the property of To My Pet and may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the product in question
This includes, but is not limited to, loss of data, loss of profits, or pet-related incidents.
11. Indemnification
You agree to indemnify and hold harmless To My Pet from any claims, damages, or expenses arising from:
- Your misuse of the Site
- Violation of these Terms
- Violation of any law or third-party rights
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Scotland, without regard to conflict of law principles.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the Site.
Your continued use of the Site constitutes acceptance of the updated Terms.
14. Contact Information
For questions about these Terms, please contact:
